Urgent appointments
To request an urgent appointment for today (Monday to Friday):
- contact your doctor online via eConsult and get help by the end of the next working day or sooner
- phone us on 01582601116, Monday to Friday from 8:30am to 6pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8:30am to 6pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment in the next 7 days:
- contact your doctor via eConsult and get help by the end of the next working day
- phone us on 01582601116, Monday to Friday from 8:30am to 6pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8:30am to 6pm
- use your NHS account to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
SystmOnline
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
Please note that if you are late more than 5 minutes for your appointment, you may be asked to rebook it.
Cancelling or changing an appointment
To cancel your appointment:
- Call the surgery and select Option 5. It’s a dedicated line for cancellation line and you don’t have to wait in the queue.
- Use NHS App
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Extended hours appointments
Every evening from 18:30 we offer appointments for patients who cannot attend appointments during the day. These appointments can be booked up to 4 weeks in advance, and can be booked in the same way.
Telephone consultations
We now offer telephone consultations with the GPs.
Telephone consultations can be booked for discussing medication, requesting sick notes and discussing test results. To book a telephone consultation, please call the surgery.
You can also request a telephone consultation with a nurse for clinical advice or vaccination queries i.e. Travel vaccinations.
Please note, telephone consultations are of 10 minutes duration. If you feel you may need longer, please ask the receptionist for a double
Pre-bookable Appointments
Future booking of appointments can be booked up to one week in advance. For early morning or afternoon appointments, you can also book extended hours appointments in advance.
Home visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it, and will also decide how urgently a visit is needed. Please note that not having transport does not warrant a request for a home visit.